Essential Skills: Customer Service Vocabulary Building Workbook

Essential Skills: Customer Service Vocabulary Building Workbook

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This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youa€™ll be able to a€c develop the vocabulary and vocational skills you need to become successful; a€c improve your reading and oral communication skills; a€c enhance your thinking and problem solving skills; a€c boost your spelling and phonics skills. The workbooka€™s ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youa€™ll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youa€™ll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.It will also teach you facts you need to know to deliver excellent customer service. ... The exercises include: / Find the Meaning \/ The Right Word \/ Apply the Meaning / Fill in the Blanks \/ Reading Comprehension \/ Study ... adjective: words that describe a noun Example: Adam and Talia run in the M park with m Charlie. adv.


Title:Essential Skills: Customer Service Vocabulary Building Workbook
Author: Jennifer Wilkins
Publisher:iUniverse - 2011-08-24
ISBN-13:

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